Terms & conditions

These Terms & Conditions govern the use of the Storied website and the services provided through it. By placing an order or using our services, you agree to these terms.

1. About Storied

Storied provides a personalized service for creating custom books based on recorded conversations and personal stories shared by the client or gift recipient. Each book is created individually and is not a mass-produced product.

2. Service Description

Storied offers:

• A series of guided conversations conducted remotely

• Writing, editing, and structuring of a personal life story

• Design and preparation of a book for print and digital formats

• Optional physical delivery of a printed book or gift box

The exact scope depends on the selected package (Core or Premium).

3. Ordering & Payment

• Full or partial payment is required before the service begins.

• Payments are processed online via third-party payment providers.

• For some packages, payment may be split into stages (e.g. before interviews and before printing).

4. Refund Policy

Due to the personalized and custom nature of the service:

• Payments are non-refundable once the interview or writing process has begun.

• If the project is cancelled before any interviews take place, a partial refund may be considered at our discretion.

5. Client Responsibilities

By using our service, you confirm that:

• You have the right to share the stories, materials, and information provided.

• You understand that the quality and depth of the book depend on the information shared during conversations.

• You will review and approve the final content before printing.

6. Privacy & Confidentiality

• All conversations, recordings, and materials are treated as private and confidential.

• Storied does not share, publish, or reuse personal stories without explicit permission.

• Content is used solely for the purpose of creating the requested book.

7. Content Ownership

• The final book content belongs to the client or the gift recipient.

• Storied retains no rights to publish or distribute the content unless explicitly agreed in writing.

8. Delivery & Timelines

• Estimated timelines are provided for each package but may vary depending on scheduling and revisions.

• Physical delivery times depend on location and shipping providers.

9. Limitation of Liability

Storied is not responsible for:

• Emotional interpretations or personal reactions to the content

• Delays caused by third-party services (printing, shipping, payment providers)

• Losses arising from misuse of the final materials

10. Changes to These Terms

Storied may update these Terms & Conditions at any time. Continued use of the service after changes indicates acceptance of the updated terms.

11. Contact

If you have any questions regarding these terms, please contact us at:

Phone number: +380933289222